How to Update, Pause, and Cancel your Subscription
Thank you for being a loyal North Pole Coffee customer. In this article, we will describe how to update your existing subscription, pause your subscription for a specific time, and cancel your subscription.
Before you Start
If your subscription was started before November 1, 2024, you must use the original email you began your subscription with to follow these steps.
If you had a subscription prior to November 1, 2024 and cancelled it before November 1, 2024, you will need to start a new subscription and will not be able to restart your previous subscription.
Subscription and shipping charges have decreased as of November 1, 2024. Current subscriptions will see a decrease in price starting January 1, 2025.
If you do not have access to your previous email or you cannot recall your email address, please contact us.
Manage Your Subscription
To access your on-going subscriptions, begin by clicking the Orders button on the homepage of NorthPoleCoffee.com.
You will be presented with a Log In screen - enter the original email where your subscription was started. You will be emailed a one-time code to enter onto this page.
If you do not have access to your previous email or you cannot recall your email address, please contact us.
Once successfully logged in, access your Subscriptions. On a phone or tablet, click the Menu icon in the upper left, then select Subscriptions. On a computer, click Subscriptions in the top navigation bar.
Once you have access your Subscriptions page, you will see all active, paused, and cancelled subscriptions with North Pole Coffee.
Click View Details on your subscription of choice to make changes, cancel, or pause your subscription.
Each Subscription is comprised of one Order per period of renewal. For example, a monthly subscription produces one Order per month.
To pause your subscription, select Pause button. This will pause it until you reactive it.
To cancel your subscription, select the Cancel button.
To skip your next delivery, select the Skip button. This will skip the next delivery and deliveries will resume automatically after the skipped delivery date.